Privacy Policy

At Neyvari, we value your privacy and are committed to handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, place an order, contact us or otherwise interact with Neyvari.

Last Updated: September 2026

1. Who We Are

This website operates under the trading name Neyvari and is operated by Skobz, a business registered in the Netherlands.

For the purposes of applicable data protection legislation, Skobz is responsible for the personal data we collect and process in connection with Neyvari, except where another organisation acts as an independent data controller for its own processing activities.

2. Personal Information We Collect

The information we collect depends on how you interact with Neyvari. This may include information you provide directly to us as well as information collected automatically when you use our website.

We may collect information such as:

• Your full name;
• Email address;
• Billing and delivery address;
• Telephone number, where provided;
• Order and transaction information;
• Products purchased, viewed or added to your basket;
• Payment-related information;
• Customer support correspondence;
• Return, refund and exchange information;
• Marketing preferences;
• IP address;
• Browser and device information;
• Website activity and interaction data; and
• Cookie identifiers and similar technology identifiers.

3. How We Collect Your Information

We may collect personal information when you:

• Visit or browse www.neyvari.com;
• Place or attempt to place an order;
• Create or use a customer account;
• Subscribe to our marketing communications;
• Contact our customer support team;
• Request a return, refund or exchange;
• Interact with our advertisements; or
• Otherwise communicate or interact with Neyvari.

Certain technical information may also be collected automatically through cookies, pixels and similar technologies when you use our website.

4. How We Use Personal Information

Depending on the circumstances and applicable law, we may process your personal information for the following purposes:

• Processing and fulfilling your orders;
• Processing payments and refunds;
• Sending order confirmations and delivery updates;
• Handling returns and exchanges;
• Providing customer support;
• Maintaining and improving our website and services;
• Analysing how customers use our website;
• Preventing fraud and protecting our store's security;
• Sending marketing communications where permitted;
• Measuring and improving advertising performance;
• Displaying relevant advertisements where permitted; and
• Meeting legal, tax, accounting and regulatory obligations.

5. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar data protection legislation applies, we process personal data only where we have an appropriate legal basis.

These legal bases may include:

• Performance of a contract — for example, to process, fulfil and deliver your order.
• Consent — where you have agreed to a specific type of processing and consent is required.
• Legitimate interests — where processing is reasonably necessary for our business interests and those interests are not overridden by your rights and freedoms.
• Legal obligations — where we must process or retain information to comply with applicable laws.

6. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure that allows us to operate our website, manage orders and offer online shopping services.

When you use our store, personal information may be processed through Shopify and its systems and service providers.

Shopify may process information about your interactions with our store in accordance with its own privacy practices and the services it provides to us.

7. Payments

Payments are processed through the payment service providers available on our online store.

Depending on your selected payment method, relevant information may be shared with the appropriate payment provider to authorise and process transactions, prevent fraud and manage refunds.

Neyvari does not directly store your full payment card details. Payment information is handled through the relevant secure payment systems and payment service providers.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate our store, remember preferences, analyse website activity, improve website performance and, where permitted, support advertising and marketing activities.

These technologies may collect information such as your IP address, device type, browser, pages visited, products viewed, website interactions and other technical or usage-related information.

Depending on your location and applicable law, non-essential cookies and similar technologies may only be used after obtaining the required consent.

9. Meta Pixel and Advertising

Neyvari may use advertising and measurement technologies provided by Meta, including the Meta Pixel, to understand how visitors interact with our website and measure advertising performance.

Depending on your consent choices, settings and applicable law, these technologies may collect or receive information about your browser, device and interactions with our website, such as pages visited, products viewed, items added to your basket and purchases.

This information may be used to measure advertising effectiveness, create advertising audiences and display more relevant advertisements where permitted.

Meta may process information it receives in accordance with its own terms and privacy policies.

10. Email Marketing

If you subscribe to Neyvari marketing communications, we may use your contact information to send updates about products, collections, promotions and other Neyvari news.

Where consent is legally required, we will send such communications based on your consent or another appropriate legal basis.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant marketing email. Transactional messages relating to your order or customer support enquiries may still be sent where necessary.

11. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Shopify and related e-commerce service providers;
• Payment processors and financial service providers;
• Delivery, fulfilment and logistics providers;
• Technology and hosting service providers;
• Email and customer communication service providers;
• Meta and other advertising services we use;
• Professional advisers where necessary; and
• Public authorities where disclosure is required by law.

We do not share personal information with third parties solely for their unrelated purposes without an appropriate legal basis.

12. International Data Transfers

Some service providers used to operate our online store may process personal information outside the Netherlands or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law. These may include recognised adequacy mechanisms, contractual safeguards or other legally permitted transfer mechanisms.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services and meeting legal, tax, accounting, fraud prevention and dispute resolution requirements.

Different categories of personal information may therefore be retained for different periods.

When information is no longer needed, we may delete or anonymise it, subject to applicable legal requirements.

14. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can guarantee complete security. We therefore cannot guarantee absolute security.

15. Your Privacy Rights

Depending on your location and applicable data protection legislation, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information in certain circumstances;
• Request restriction of certain processing activities;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable; and
• Lodge a complaint with the relevant supervisory authority.

These rights may be subject to conditions and exceptions under applicable law.

16. Children's Privacy

Our store is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

17. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing the relevant privacy policy before providing personal information to another website or service.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

When this policy is updated, the revised version will be published on this page and the "Last Updated" date may be changed accordingly.