Returns & Refunds Policy

We want you to shop at Neyvari with complete confidence. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

1. 30-Day Returns Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must meet the return conditions outlined in this policy.

We recommend contacting us before sending a return so that our customer support team can provide you with the appropriate return instructions.

2. Return Conditions

To be eligible for a return, the product should be returned in its original condition. Unless the product was received faulty, damaged or incorrect, returned items must be:

• Unworn and unused;
• Unwashed;
• Free from damage caused after delivery;
• Free from stains, marks and strong odours;
• Returned with original tags, where applicable; and
• Returned in their original packaging, where reasonably possible.

You may inspect or try on a product as you normally would when deciding whether to keep it. However, the product should not be worn beyond what is reasonably necessary to assess its fit and appearance.

Neyvari reserves the right to assess the condition of returned products before approving a refund or exchange, subject to your statutory consumer rights.

3. Sale Items

Products purchased during a sale or promotional period are eligible for return within the same 30-day return period, provided they meet the applicable return conditions.

If a promotional discount was applied to your order, the refund amount will be based on the amount actually paid for the returned product.

4. How to Request a Return

To request a return, please contact our customer support team at support@neyvari.com within 30 days of receiving your order.

Please provide:

• Your order number;
• The product or products you wish to return;
• The reason for your return; and
• Relevant photographs if the product is damaged, faulty or incorrect.

Please do not send your return without following the return instructions provided by our customer support team, as this may delay the processing of your return.

5. Return Shipping Costs

Unless otherwise required by applicable consumer law or agreed by Neyvari, the customer is responsible for the cost of returning the product.

Original delivery charges, where applicable, are handled in accordance with applicable consumer law and the circumstances of the return.

We recommend using a tracked delivery service when returning your order. Please keep your proof of postage and tracking information until your return has been successfully processed.

6. Exchanges

Exchanges are available for eligible products within the 30-day return period.

If you would like to exchange a product for a different size, colour or another eligible alternative, please contact us at support@neyvari.com with your order number and details of the requested exchange.

Exchanges are subject to product availability. If your chosen replacement product is unavailable, we may offer an alternative, store credit or a refund.

Any price differences associated with an exchange may require an additional payment or a refund of the relevant amount, depending on the replacement product selected.

7. Refunds & Store Credit

Once we have received and inspected your returned product, we will determine whether it meets the conditions of this returns policy and notify you of the outcome.

For an approved return, the relevant amount may be issued as a refund to the original payment method or store credit, depending on the return arrangements and your chosen option, where available.

Refunds issued to the original payment method may take additional time to appear in your account after being processed. Processing times may vary depending on your bank, card issuer or payment provider.

Your statutory rights, including any refund rights that cannot legally be replaced with store credit, remain unaffected.

8. Damaged, Faulty or Incorrect Items

If you receive a product that is damaged, faulty or different from what you ordered, please contact us within the 30-day return period.

To help us assess and resolve the issue, please provide your order number and clear photographs or other relevant evidence showing the problem with the product.

After reviewing the issue, we will work with you to find an appropriate solution. Depending on the circumstances and your rights, this may include a replacement product, exchange, refund or store credit.

If a product is faulty, damaged or incorrect, any applicable rights regarding return shipping costs are governed by Dutch law and other applicable consumer protection legislation.

9. Order Cancellations

You may request to cancel an order within 24 hours of placing it by contacting us at support@neyvari.com.

Please provide your order number and clearly state that you wish to cancel your order.

We will make reasonable efforts to accommodate your cancellation request. If your order has already been dispatched or can no longer be stopped, you may need to receive the order and follow the appropriate returns procedure.

This cancellation procedure does not restrict any mandatory cancellation or withdrawal rights you may have under applicable consumer law.

10. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy is intended to restrict or exclude rights granted to consumers under applicable legislation.

Customers in the European Union and other relevant jurisdictions may have statutory rights concerning withdrawal, product conformity, faulty goods, refunds and other consumer protections, independently of Neyvari's commercial 30-day returns policy.

Where mandatory consumer law provides you with greater rights than those set out in this policy, those statutory rights will apply.

11. Returns Questions & Support

If you have any questions about a return, refund, exchange or order cancellation, please contact our customer support team.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.