Delivery is free on orders placed through the Neyvari online store. No standard delivery charge will be added at checkout.

Orders are usually processed within 1–2 working days. Working days exclude weekends and public holidays.

Once your order has been processed, the estimated delivery time is usually 5–7 working days.

Please note that the 1–2 working day processing period takes place before the estimated delivery time begins.

Once your order has been dispatched, you will automatically receive a dispatch confirmation email containing a tracking link.

Please allow some time for your tracking information to become active after receiving your dispatch confirmation.

Yes. Once your order has been placed successfully, a confirmation email will be sent to the email address provided at checkout.

If you cannot find the email, we recommend checking your spam or junk folder before contacting our customer support team.

If you notice an error in your delivery details, please contact us as soon as possible at support@neyvari.com.

We will do our best to make the change if your order has not yet been dispatched. Once your order has been sent, changing the address may no longer be possible.

You may request to cancel your order within 24 hours of placing it by contacting us at support@neyvari.com.

If your order has already been dispatched or can no longer be stopped, you may need to receive the parcel and follow our standard returns procedure. This does not affect your statutory consumer rights.

Delivery times are estimates, and occasional carrier or logistical delays may occur.

If your tracking information has not been updated for an extended period or your parcel has not arrived within the estimated timeframe, please contact us at support@neyvari.com with your order number.

Neyvari offers a 30-day return period. You have 30 days from the date you receive your order to request a return, in accordance with our Returns & Refunds Policy.

Contact us at support@neyvari.com within the 30-day return period and provide your order number and the item or items you wish to return.

Our customer support team will provide you with the relevant return instructions.

For standard returns, customers are responsible for return shipping costs unless applicable consumer law or the circumstances of the return require otherwise.

We recommend using a tracked delivery service and keeping proof of postage until your return has been completed.

Yes. Exchanges for eligible items are available within the 30-day return period.

Contact us at support@neyvari.com with your order number and the size, colour or other eligible item you would like to receive. Exchanges are subject to availability.

Yes. Items purchased during a sale or promotion may be returned within the 30-day return period, provided they meet the applicable return conditions.

Any refund will be based on the amount actually paid for the item.

For an approved return, the relevant amount may be refunded to your original payment method or issued as store credit, depending on the return arrangements and your chosen option, where available.

Statutory refund rights that cannot legally be replaced with store credit remain unaffected.

Contact us at support@neyvari.com within the 30-day return period and provide your order number along with clear photographs or other relevant evidence showing the issue.

After reviewing your request, we will work with you to find an appropriate solution, which may include a replacement, refund or store credit depending on the circumstances and your rights.

Neyvari currently accepts American Express (AMEX), Apple Pay, Google Pay, Maestro, Mastercard and Visa.

Prices at Neyvari are displayed in euros (EUR / €), unless otherwise stated.

Your bank or payment provider may charge currency conversion fees or other charges depending on your account.

Payments are processed through secure payment providers available on our online store. Neyvari does not directly store your full payment card details.

Enter a valid discount code in the relevant field at checkout and apply it before completing your payment.

Discount codes may be subject to individual terms, expiry dates, product exclusions or other promotional conditions.

Whether discounts can be combined depends on the specific promotion and the conditions assigned to each discount. If discounts cannot be combined, this will be indicated at checkout.

Where available, you can find a size guide directly on the relevant product page.

Before placing an order, we recommend comparing the measurements in the size guide with your own measurements, as the fit may vary depending on the style.

Not necessarily. The fit may vary depending on the style, cut and construction of each item.

We therefore recommend checking the product information and size guide on the relevant product page before choosing your size.

Care requirements may vary depending on the product and material. Always follow the care instructions provided with your garment or item.

Following the appropriate care instructions will help maintain the appearance and condition of your product.

Neyvari products are available through our official online store at www.neyvari.com.

Selected styles and sizes may be restocked depending on availability and demand.

Restocking is not guaranteed, so we recommend checking the product page and our latest collections regularly.

You can contact our customer support team by emailing support@neyvari.com.

If your enquiry concerns an existing order, please include your order number so we can assist you more efficiently.

We aim to respond to customer enquiries within one working day, Monday to Friday, excluding public holidays.