Shipping Policy

At Orla Lane, we do our best to make receiving your order as simple and reliable as possible. Below you will find information about order processing, delivery times, shipping costs, tracking and what to do if there is an issue with your parcel.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for dispatch.

Orders are usually processed within 1–2 working days. Working days exclude weekends and public holidays.

During particularly busy periods, product launches, sales or public holidays, processing may occasionally take a little longer. We always aim to prepare and dispatch your order as quickly as possible.

2. Delivery Times

Once your order has been processed, the estimated delivery time is usually 5–7 working days.

Please note that delivery times are estimates and cannot always be guaranteed. Delivery may occasionally be affected by circumstances beyond our reasonable control, such as carrier delays, severe weather, public holidays, customs procedures or other logistical disruptions.

Processing time and delivery time are calculated separately. This means your order will usually require 1–2 working days for processing before the estimated 5–7 working day delivery period begins.

3. Free Delivery

Orla Lane offers free delivery on orders placed through our online store.

No additional standard delivery charge will be added during checkout.

Any exceptional charges that may apply to a particular order will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will automatically receive a dispatch confirmation email containing tracking information.

After receiving your dispatch confirmation, it may take some time for tracking information to become active. In some cases, the carrier may need additional time to register your parcel in their tracking system.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing your purchase, please carefully check your full name, street address, house number, Eircode and any other relevant delivery information.

If you notice an error in your delivery details, please contact us at Info@orlalane.com as soon as possible.

We will do our best to help update your address if your order has not yet been processed or dispatched. However, once the dispatch process has begun, changing the delivery address may no longer be possible.

6. Delayed Deliveries

Although we make every effort to deliver all orders within the estimated timeframe, occasional delays may occur.

If your tracking information has not been updated for an extended period or your order has not arrived within the estimated timeframe, please contact our customer support team.

We will review the available tracking information and, where necessary, contact the relevant carrier to investigate the situation.

7. Lost or Damaged Parcels

If you believe your parcel has been lost in transit, please contact us at Info@orlalane.com. We will investigate the matter with the relevant carrier and work with you to find an appropriate solution.

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number along with clear photographs of the parcel and damaged item.

Depending on the circumstances and your rights, an appropriate solution may include a replacement, refund or another suitable resolution.

8. Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking the delivery location and asking household members or neighbours who may have accepted the parcel.

If you still cannot locate your parcel, please contact us so we can review the available delivery information and determine the appropriate next steps.

9. Multiple Parcels

In some cases, an order may be dispatched in more than one parcel. If this happens, individual parcels may arrive separately.

If separate tracking information is available, it will be provided as part of your dispatch updates.

10. Delivery Questions & Support

If you have any questions about the processing, delivery or tracking of your Orla Lane order, our customer support team is here to help.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.